Privacy Policy

1. Overview

This Privacy Policy explains how Fasoop ("we", "our", or "us") collects, uses, shares, and protects information in connection with the Fasoop mobile applications for iOS and Android and our website at fasoop.com (collectively, the "Service").

By installing, accessing, or using Fasoop, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We collect information to provide a smooth, fast, and reliable directory experience. The categories of information collected include:

A. Information You Provide Directly

• Authentication Information: Your mobile telephone number is used for one-time password (OTP) verification and account security.
• Profile Information: Optional display name, profile image, and city/town location.
• Service Provider / Driver Listing Information: For professionals listing on our directory, we collect trade or service category, business name, vehicle make/model/registration number, pricing details, description, work photos, and video showcases.
• Communications: Any support inquiries, feedback, or emails you send to our support team.

B. Information Collected Automatically

• Approximate and Precise Location: When you grant location access, we retrieve your GPS coordinates to display nearby service providers and available taxis in real time. We do not track your background location when the app is closed.
• Device & Usage Details: Operating system version, device model, app version, language preference, and push notification tokens (FCM) to deliver operational alerts.
• Crash Logs & Performance Data: Anonymous technical logs generated in the event of an app crash via Firebase Crashlytics to help us diagnose and fix bugs.

3. Device Permissions and Why We Need Them

In accordance with Apple iOS and Android platform guidelines, Fasoop only requests device permissions necessary to perform features you actively use:

• Location (When In Use):
  iOS: NSLocationWhenInUseUsageDescription | Android: ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION
  Used solely to match you with nearby service technicians and taxi drivers. You can also manually choose your location if you prefer not to enable GPS.
• Photo Library / Storage:
  iOS: NSPhotoLibraryUsageDescription | Android: READ_MEDIA_IMAGES
  Used exclusively when service providers or drivers select and upload images to their profile or directory listing. Customers browsing listings do not need this permission.
• Camera:
  iOS: NSCameraUsageDescription | Android: CAMERA
  Used only when a service provider or driver chooses to take live photos or videos to showcase their work, vehicle, or business.
• Microphone:
  iOS: NSMicrophoneUsageDescription | Android: RECORD_AUDIO
  Used solely to record audio when a provider creates a video showcase of their services or vehicle within the app.
• Push Notifications:
  iOS: UserNotifications | Android: POST_NOTIFICATIONS
  Used to send essential service status updates, account notices, and listing renewal alerts.

4. How We Use Your Data

We use the collected information for the following specific purposes:

• To display and organize local service providers and taxi drivers nearest to you.
• To allow users to directly initiate phone calls to service providers and drivers.
• To authenticate and manage your user account via mobile OTP.
• To process provider directory subscriptions through Apple App Store and Google Play Store billing.
• To prevent fraudulent listings, spam, impersonation, and illegal activities.
• To maintain app stability, fix crashes, and improve overall performance.

5. Third-Party Services

We work with trusted third-party service providers who assist in operating our platform:

• Google Firebase (Google LLC): Used for secure user authentication, push notification delivery (FCM), crash reporting (Crashlytics), and web hosting. (Google Privacy Policy)
• Google Maps Platform (Google LLC): Used for mapping and reverse geocoding to find nearby providers. (Google Maps Privacy Policy)
• RevenueCat, Inc.: Used to manage in-app subscription status and receipts. (RevenueCat Privacy Policy)
• Apple Inc. & Google LLC: Process in-app purchases and subscription payments. We do not receive or store your credit/debit card numbers or bank information.

6. Data Sharing & Disclosure

We never sell, rent, or trade your personal data to data brokers or third-party advertisers.

Data is shared only in the following limited contexts:

• Public Directory Listings: When a service provider or taxi driver creates a listing, their business name, contact number, photos, vehicle details, and service description are made visible to other Fasoop users to enable direct bookings.
• Legal Requirements: We may disclose information if required to do so by applicable law, court order, or governmental regulation, or to protect the rights, property, and safety of our users or the public.

7. Data Storage & Security

We employ industry-standard technical and organizational security measures, including HTTPS encryption in transit and secure database storage. We restrict access to personal data to authorized personnel who require it to maintain the service.

We retain your personal information for as long as your account remains active or as needed to provide you with directory services, comply with our legal obligations, and resolve disputes.

8. Account and Data Deletion

Method 1: In-App Deletion (Immediate)

1. Open the Fasoop app on your device.
2. Navigate to your Profile / Account Console screen.
3. Tap Delete Account at the bottom of the screen.
4. Confirm the prompt. Your account, profile details, and listings will be deleted immediately.

Method 2: Web-Based Deletion Request

If you have uninstalled the app or cannot access your device, you can request account deletion online:

• Send an email to support@fasoop.com with the subject line Account and Data Deletion Request.
• Include the registered mobile phone number associated with your Fasoop account.
• Upon verification, your account, personal data, provider listings, uploaded media, and profile records will be permanently removed from our active databases within 30 days.

9. Children's Privacy

Fasoop is not intended for or directed to individuals under the age of 13 (or under the age of 18 for listing service providers and taxi drivers). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we take immediate steps to delete such data from our servers.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

• Email: support@fasoop.com
• Website: https://fasoop.com